---
description: Compare Hiver vs Missive. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Hiver vs Missive - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Hiver \<span\>vs\</span\> Missive](https://www.capterra.co.za/compare/142975/152884/hiver/vs/missive)

# Compare Hiver vs Missive

Canonical: https://www.capterra.co.za/compare/142975/152884/hiver/vs/missive

> Detailed comparison between Hiver and Missive. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Hiver | Missive |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 146 | 147 |
| **Starting Price** | US$55,00 | US$18,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### Hiver

Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing.

### Missive

Small/medium businesses, digital agencies, consulting firms, logistics companies, design studios, e-commerce stores, rental agencies, marketing agencies, law firms, and customer support departments.

## Key features

### Hiver

- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customer Service Analytics
- Email Management
- Live Chat
- Multi-Channel Communication
- Multi-User Collaboration
- Project Management
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Reminders
- Routing
- SSL Security
- Search/Filter
- Shared Inboxes
- Support Ticket Management
- Transcripts/Chat History
- Workflow Management

### Missive

- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customer Service Analytics
- Email Management
- Live Chat
- Multi-Channel Communication
- Multi-User Collaboration
- Project Management
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Reminders
- Routing
- SSL Security
- Search/Filter
- Shared Inboxes
- Support Ticket Management
- Transcripts/Chat History
- Workflow Management

## Links

- [View Hiver Profile](https://www.capterra.co.za/software/142975/hiver)
- [View Missive Profile](https://www.capterra.co.za/software/152884/missive)
- [View Original Comparison](https://www.capterra.co.za/compare/142975/152884/hiver/vs/missive)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Hiver vs Missive - Capterra South Africa 2026","description":"Compare Hiver vs Missive. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/142975/152884/hiver/vs/missive","about":[{"@id":"https://www.capterra.co.za/software/142975/hiver#software"},{"@id":"https://www.capterra.co.za/software/152884/missive#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/142975/152884/hiver/vs/missive#breadcrumblist"},"@id":"https://www.capterra.co.za/compare/142975/152884/hiver/vs/missive#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.za/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.capterra.co.za/#organization"}},{"name":"Hiver","description":"Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. \n\nIt’s a refreshing alternative to legacy helpdesks: simple to adopt, yet powerful enough for the most complex needs. At Hiver’s core is a powerful AI engine - intelligent agents that automate the busy work across the entire support lifecycle.\nKey features include omnichannel inbox, a searchable knowledge base, detailed analytics, workflow automations, and robust collaboration tools. AI is built into every stage of the support journey: AI Agents handle repetitive tasks like triage, AI Copilot assists agents with replies and context, and AI Insights surface trends that drive better decisions. \nBeyond its robust features, Hiver stands out for its 24/7 human-led support available on every plan, ensuring help is always at hand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/031fcc69-7c77-4dbb-b136-017eb365ba6e.png","url":"https://www.capterra.co.za/software/142975/hiver","@id":"https://www.capterra.co.za/software/142975/hiver#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":146},"offers":{"price":"55","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"name":"Missive","description":"Are you double sending emails? Not knowing who's responding to what, or whether they've responded at all? \n\nWhat if your business could manage all your email accounts, including its mailboxes like support@, sales@, info@, and accounting@, along with SMS, WhatsApp, Messenger, and Instagram—all in one place?\n\nMissive is inbox collaboration for teams that run on email—eliminating chaos and ensuring everyone is aligned. Our powerful tool simplifies collaboration and boosts productivity, breaking down silos between your business's internal and external communications. We help your team work together effortlessly. \n\nUsed by over 4500 businesses, including accounting firms, logistics companies, travel agencies, and start up tech companies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5699006d-4f7f-46b3-8d1b-83a36b14f451.png","url":"https://www.capterra.co.za/software/152884/missive","@id":"https://www.capterra.co.za/software/152884/missive#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":147},"offers":{"price":"18","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.za/compare/142975/152884/hiver/vs/missive#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Management Software","position":2,"item":"/directory/30094/knowledge-management/software","@type":"ListItem"},{"name":"Hiver vs Missive","position":3,"item":"https://www.capterra.co.za/compare/142975/152884/hiver/vs/missive","@type":"ListItem"}]}]}
</script>