---
description: Compare Hiver vs ReFrame Engage. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Hiver vs ReFrame Engage - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Hiver \<span\>vs\</span\> ReFrame Engage](https://www.capterra.co.za/compare/142975/1022724/hiver/vs/reframe-engage)

# Compare Hiver vs ReFrame Engage

Canonical: https://www.capterra.co.za/compare/142975/1022724/hiver/vs/reframe-engage

> Detailed comparison between Hiver and ReFrame Engage. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hiver | ReFrame Engage |
| **Overall rating** | 4.7/5 | - |
| **Total Reviews** | 146 | 0 |
| **Starting Price** | US$55,00 | US$19,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Hiver

Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing.

### ReFrame Engage

Serving Government, Education, Healthcare, Financial, and Commercial organizations

## Key features

### Hiver

- Access Controls/Permissions
- Activity Tracking
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer History
- Customizable Reports
- Customizable Templates
- Dashboard
- Email Management
- Multi-Channel Communication
- Multi-User Collaboration
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Task Management
- Workflow Management

### ReFrame Engage

- Access Controls/Permissions
- Activity Tracking
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer History
- Customizable Reports
- Customizable Templates
- Dashboard
- Email Management
- Multi-Channel Communication
- Multi-User Collaboration
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Task Management
- Workflow Management

## Links

- [View Hiver Profile](https://www.capterra.co.za/software/142975/hiver)
- [View ReFrame Engage Profile](https://www.capterra.co.za/software/1022724/reframe-engage)
- [View Original Comparison](https://www.capterra.co.za/compare/142975/1022724/hiver/vs/reframe-engage)

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