---
description: Compare Pure Chat vs Zendesk Suite. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Pure Chat vs Zendesk Suite - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Pure Chat \<span\>vs\</span\> Zendesk Suite](https://www.capterra.co.za/compare/141708/164283/pure-chat/vs/zendesk)

# Compare Pure Chat vs Zendesk Suite

Canonical: https://www.capterra.co.za/compare/141708/164283/pure-chat/vs/zendesk

> Detailed comparison between Pure Chat and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Pure Chat | Zendesk Suite |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 337 | 4072 |
| **Starting Price** | US$39,00 | US$39,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Pure Chat

Designed for small to midsize businesses, it is a live chat tool that helps with referencing old conversations, customizing chat widget, assigning roles to users, scheduling availability, and more.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Pure Chat

- API
- CRM
- Canned Responses
- Chat/Messaging
- Customizable Branding
- File Sharing
- Interaction Tracking
- Mobile Access
- Offline Form
- Proactive Chat
- Real-Time Analytics
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

### Zendesk Suite

- API
- CRM
- Canned Responses
- Chat/Messaging
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Branding
- File Sharing
- Interaction Tracking
- Lead Management
- Mobile Access
- Offline Form
- Proactive Chat
- Real-Time Analytics
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Pure Chat Profile](https://www.capterra.co.za/software/141708/pure-chat)
- [View Zendesk Suite Profile](https://www.capterra.co.za/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.co.za/compare/141708/164283/pure-chat/vs/zendesk)

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