JIRA Service Management vs Redmine

US$19.04/month

US$25.00

• Ease of Use

  4.2 (697)

• Features & Functionality

  4.4 (697)

• Customer Service

  4.3 (697)

• Value for Money

  4.3 (697)

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• Ease of Use

  3.8 (170)

• Features & Functionality

  4.0 (170)

• Customer Service

  3.5 (170)

• Value for Money

  4.4 (170)

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High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and incidents fast, and push changes with ease.

Technical teams use Redmine for project management, issue and bug tracking, customer help desk, collaborative file sharing, and repository hosting.

• Collaboration Tools
• For IT Project Management
• Issue Management
• Issue Tracking
• Prioritization
• Project Tracking
• Reporting & Statistics
• Status Tracking
• Task Management
• Time & Expense Tracking

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• Collaboration Tools
• For IT Project Management
• Issue Management
• Issue Tracking
• Prioritization
• Project Tracking
• Reporting & Statistics
• Status Tracking
• Task Management
• Time & Expense Tracking

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• Cloud-based
• On-premise

• Cloud-based
• On-premise

• Live Online
• Webinars
• Documentation
• Videos

• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• Chat