---
description: Compare Salesforce Service Cloud vs Dynamics 365. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
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title: Compare Salesforce Service Cloud vs Dynamics 365 - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Salesforce Service Cloud \<span\>vs\</span\> Dynamics 365](https://www.capterra.co.za/compare/136189/157279/salesforce/vs/dynamics-365)

# Compare Salesforce Service Cloud vs Dynamics 365

Canonical: https://www.capterra.co.za/compare/136189/157279/salesforce/vs/dynamics-365

> Detailed comparison between Salesforce Service Cloud and Dynamics 365. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | Dynamics 365 |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 820 | 5811 |
| **Starting Price** | US$25,00 | US$50,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

### Dynamics 365

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

## Key features

### Salesforce Service Cloud

- API
- Activity Tracking
- Billing & Invoicing
- CRM
- Chat/Messaging
- Customer Database
- Dashboard
- Dispatch Management
- Document Management
- Email Management
- Employee Scheduling
- Lead Management
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Data
- Reminders
- Scheduling
- Status Tracking
- Support Ticket Management

### Dynamics 365

- API
- Activity Tracking
- Billing & Invoicing
- CRM
- Chat/Messaging
- Customer Database
- Dashboard
- Dispatch Management
- Document Management
- Email Management
- Employee Scheduling
- Lead Management
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Data
- Reminders
- Scheduling
- Status Tracking
- Support Ticket Management

## Links

- [View Salesforce Service Cloud Profile](https://www.capterra.co.za/software/136189/salesforce)
- [View Dynamics 365 Profile](https://www.capterra.co.za/software/157279/dynamics-365)
- [View Original Comparison](https://www.capterra.co.za/compare/136189/157279/salesforce/vs/dynamics-365)

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