---
description: Compare Fastrax vs Salesforce Service Cloud. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Fastrax vs Salesforce Service Cloud - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Field Service Management Software](/directory/10009/field-service-management/software) > [Fastrax \<span\>vs\</span\> Salesforce Service Cloud](https://www.capterra.co.za/compare/135069/136189/fastrax/vs/salesforce)

# Compare Fastrax vs Salesforce Service Cloud

Canonical: https://www.capterra.co.za/compare/135069/136189/fastrax/vs/salesforce

> Detailed comparison between Fastrax and Salesforce Service Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Fastrax | Salesforce Service Cloud |
| **Overall rating** | 5.0/5 | 4.5/5 |
| **Total Reviews** | 4 | 820 |
| **Starting Price** | US$160,00 | US$25,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### Fastrax

Ergos Software Inc. essentially targets the entire service industry; anything from plumbing, HVAC, Electrical, New Construction, and many more.

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

## Key features

### Fastrax

- Billing & Invoicing
- Contact Database
- Contract/License Management
- Customer Database
- Customer Management
- Dispatch Management
- Electronic Signature
- GPS
- Inventory Control
- Inventory Management
- Job Costing
- Job Management
- Maintenance Scheduling
- Mobile Access
- Order Management
- Routing
- Scheduling
- Service History
- Technician Management
- Work Order Management

### Salesforce Service Cloud

- Billing & Invoicing
- Contact Database
- Contract/License Management
- Customer Database
- Customer Management
- Dispatch Management
- Electronic Signature
- GPS
- Inventory Control
- Inventory Management
- Job Costing
- Job Management
- Maintenance Scheduling
- Mobile Access
- Order Management
- Routing
- Scheduling
- Service History
- Technician Management
- Work Order Management

## Links

- [View Fastrax Profile](https://www.capterra.co.za/software/135069/fastrax)
- [View Salesforce Service Cloud Profile](https://www.capterra.co.za/software/136189/salesforce)
- [View Original Comparison](https://www.capterra.co.za/compare/135069/136189/fastrax/vs/salesforce)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Fastrax vs Salesforce Service Cloud - Capterra South Africa 2026","description":"Compare Fastrax vs Salesforce Service Cloud. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/135069/136189/fastrax/vs/salesforce","about":[{"@id":"https://www.capterra.co.za/software/135069/fastrax#software"},{"@id":"https://www.capterra.co.za/software/136189/salesforce#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/135069/136189/fastrax/vs/salesforce#breadcrumblist"},"@id":"https://www.capterra.co.za/compare/135069/136189/fastrax/vs/salesforce#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.za/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.capterra.co.za/#organization"}},{"name":"Fastrax","description":"Ergos Software Inc. is a custom all-in-one service software solution that was designed to fulfill the needs of the service industry.  Whether it be HVAC, Plumbing, Electrical, New Construction, etc. - We are completely customizable and can be tailored to meet your specific business needs.  Ergos delivers fully automated cutting edge technology to help drive company revenue and growth, while still managing to maintain a constant relationship with customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/77480fc4-58db-4439-8093-210ae81325d2.png","url":"https://www.capterra.co.za/software/135069/fastrax","@id":"https://www.capterra.co.za/software/135069/fastrax#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":4},"offers":{"price":"160","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Salesforce Service Cloud","description":"Salesforce Service Cloud is a customer service platform that enables teams to deliver personalized support across multiple channels. Powered by AI, it transforms customer interactions into proactive conversations that enhance overall experiences. The unified platform integrates human agents and AI capabilities to increase efficiency through features like case management, digital engagement, and knowledge management.\nConnected to the broader Salesforce ecosystem, Service Cloud creates a comprehensive view of customers by linking service data with sales, marketing, and IT information. Integration with Salesforce Voice and Slack streamlines workflows, while analytics tools provide insights for decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f5a0c858-66c7-49f8-bdfd-0a429fc5ca8f.png","url":"https://www.capterra.co.za/software/136189/salesforce","@id":"https://www.capterra.co.za/software/136189/salesforce#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":820},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.za/compare/135069/136189/fastrax/vs/salesforce#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Field Service Management Software","position":2,"item":"/directory/10009/field-service-management/software","@type":"ListItem"},{"name":"Fastrax vs Salesforce Service Cloud","position":3,"item":"https://www.capterra.co.za/compare/135069/136189/fastrax/vs/salesforce","@type":"ListItem"}]}]}
</script>