---
description: Compare CXone Mpower vs Connex One. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare CXone Mpower vs Connex One - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [CXone Mpower \<span\>vs\</span\> Connex One](https://www.capterra.co.za/compare/134775/179275/incontact-call-center-software/vs/connex-one)

# Compare CXone Mpower vs Connex One

Canonical: https://www.capterra.co.za/compare/134775/179275/incontact-call-center-software/vs/connex-one

> Detailed comparison between CXone Mpower and Connex One. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CXone Mpower | Connex One |
| **Overall rating** | 4.2/5 | 3.0/5 |
| **Total Reviews** | 581 | 3 |
| **Starting Price** | US$71,00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### CXone Mpower

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

### Connex One

Connex One is a cloud based, omni-channel engagement platform. Much more than just a predictive dialler, it has enhanced functionality and data analytics to give you a deeper understanding.

## Key features

### CXone Mpower

- Alerts/Escalation
- Auto-Dialer
- Blended Call Center
- Call Center Management
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customizable Branding
- Email Management
- FCC Compliance
- Interaction Tracking
- Live Chat
- Multi-Channel Communication
- Recording
- Reporting/Analytics
- Skills Tracking
- Social Media Integration
- Support Ticket Management
- Workforce Management

### Connex One

- Alerts/Escalation
- Call Center Management
- Customizable Branding
- Email Management
- Interaction Tracking
- Live Chat
- Multi-Channel Communication
- Reporting/Analytics
- Social Media Integration
- Workforce Management

## Links

- [View CXone Mpower Profile](https://www.capterra.co.za/software/134775/incontact-call-center-software)
- [View Connex One Profile](https://www.capterra.co.za/software/179275/connex-one)
- [View Original Comparison](https://www.capterra.co.za/compare/134775/179275/incontact-call-center-software/vs/connex-one)

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