---
description: Compare CXone Mpower vs Kustomer. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare CXone Mpower vs Kustomer - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [CXone Mpower \<span\>vs\</span\> Kustomer](https://www.capterra.co.za/compare/134775/158128/incontact-call-center-software/vs/kustomer)

# Compare CXone Mpower vs Kustomer

Canonical: https://www.capterra.co.za/compare/134775/158128/incontact-call-center-software/vs/kustomer

> Detailed comparison between CXone Mpower and Kustomer. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CXone Mpower | Kustomer |
| **Overall rating** | 4.2/5 | 4.6/5 |
| **Total Reviews** | 581 | 79 |
| **Starting Price** | US$71,00 | US$89,00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### CXone Mpower

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

### Kustomer

Mid-market and Enterprise. Retail/etail, Marketplaces, Subscription companies, Healthcare, Financial, Professional services, Software/tech, Wholesalers, Logistics and transportation services.

## Key features

### CXone Mpower

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Performance Management
- Process/Workflow Automation
- Real-Time Chat
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Kustomer

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Performance Management
- Process/Workflow Automation
- Real-Time Chat
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View CXone Mpower Profile](https://www.capterra.co.za/software/134775/incontact-call-center-software)
- [View Kustomer Profile](https://www.capterra.co.za/software/158128/kustomer)
- [View Original Comparison](https://www.capterra.co.za/compare/134775/158128/incontact-call-center-software/vs/kustomer)

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