18 years helping South African businesses
choose better software
Intercom vs Ivy Experience Suite
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
US$39.00/month
US$250.00/month
Overall
4.5
(1,100)
Overall
4.3
(3)
Customer service teams from various global organizations, including Atlassian, Amazon and Microsoft, rely on Intercom to deliver efficient and personal customer experiences at scale.
Best suited for hotels, resorts, and casinos looking to drive up ADR (average daily rate), guest satisfaction scores, and revenue through high-quality automated service.
- AI/Machine Learning
- API
- Chat/Messaging
- Communication Management
- Engagement Tracking
- Live Chat
- Mass Texting
- Message Personalization
- Multi-Channel Communication
- Reporting/Analytics
- AI/Machine Learning
- API
- Chat/Messaging
- Communication Management
- Engagement Tracking
- Live Chat
- Mass Texting
- Message Personalization
- Multi-Channel Communication
- Reporting/Analytics
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- Live Online
- Webinars
- Documentation
- Videos
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
