---
description: Compare Freshservice vs XEOX. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshservice vs XEOX - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshservice \<span\>vs\</span\> XEOX](https://www.capterra.co.za/compare/132997/206486/freshservice/vs/xeox)

# Compare Freshservice vs XEOX

Canonical: https://www.capterra.co.za/compare/132997/206486/freshservice/vs/xeox

> Detailed comparison between Freshservice and XEOX. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | XEOX |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 753 | 27 |
| **Starting Price** | US$19,00 | €1,50 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### XEOX

XEOX is the perfect solution for IT departments and managed service providers (MSPs) of all sizes. It's an intuitive and powerful but affordable IT management tool.

## Key features

### Freshservice

- Asset Tracking
- Billing & Invoicing
- Contract/License Management
- Dashboard
- Email Alerts
- Event Logs
- IT Asset Tracking
- IT Reporting
- Maintenance Scheduling
- Monitoring
- Performance Metrics
- Policy Management
- Real-Time Data
- Reporting/Analytics
- SSL Security
- Scheduling
- Single Sign On
- Status Tracking
- Supplier Management
- Surveys & Feedback

### XEOX

- Asset Tracking
- Billing & Invoicing
- Contract/License Management
- Dashboard
- Email Alerts
- Event Logs
- IT Asset Tracking
- IT Reporting
- Maintenance Scheduling
- Monitoring
- Performance Metrics
- Policy Management
- Real-Time Data
- Reporting/Analytics
- SSL Security
- Scheduling
- Single Sign On
- Status Tracking
- Supplier Management
- Surveys & Feedback

## Links

- [View Freshservice Profile](https://www.capterra.co.za/software/132997/freshservice)
- [View XEOX Profile](https://www.capterra.co.za/software/206486/xeox)
- [View Original Comparison](https://www.capterra.co.za/compare/132997/206486/freshservice/vs/xeox)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshservice vs XEOX - Capterra South Africa 2026","description":"Compare Freshservice vs XEOX. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/132997/206486/freshservice/vs/xeox","about":[{"@id":"https://www.capterra.co.za/software/132997/freshservice#software"},{"@id":"https://www.capterra.co.za/software/206486/xeox#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/132997/206486/freshservice/vs/xeox#breadcrumblist"},"@id":"https://www.capterra.co.za/compare/132997/206486/freshservice/vs/xeox#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.za/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.capterra.co.za/#organization"}},{"name":"Freshservice","description":"Freshservice is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure.\n\n\nIT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools.\n\n\nFreshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, and gives leaders the insights they need to make better decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb18d8e2-47ac-4a81-9a78-e7c9f0637b39.png","url":"https://www.capterra.co.za/software/132997/freshservice","@id":"https://www.capterra.co.za/software/132997/freshservice#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":753,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"XEOX","description":"XEOX is a comprehensive, cloud-based remote management and monitoring solution that includes optimized patch management, integrated remote access, seamless software deployment, IT asset management and more. It allows you to centrally manage the IT landscape of all computers and servers within your organization, and keeps track of inventory and software.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7881ba76-3a58-4c15-a3d0-806711905831.png","url":"https://www.capterra.co.za/software/206486/xeox","@id":"https://www.capterra.co.za/software/206486/xeox#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":27,"ratingValue":4.5},"offers":{"price":"1.5","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Windows, Linux"},{"@id":"https://www.capterra.co.za/compare/132997/206486/freshservice/vs/xeox#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Freshservice vs XEOX","position":3,"item":"https://www.capterra.co.za/compare/132997/206486/freshservice/vs/xeox","@type":"ListItem"}]}]}
</script>