---
description: Compare Freshservice vs OnPage Incident Management System. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshservice vs OnPage Incident Management System - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshservice \<span\>vs\</span\> OnPage Incident Management System](https://www.capterra.co.za/compare/132997/176637/freshservice/vs/incident-management-system)

# Compare Freshservice vs OnPage Incident Management System

Canonical: https://www.capterra.co.za/compare/132997/176637/freshservice/vs/incident-management-system

> Detailed comparison between Freshservice and OnPage Incident Management System. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | OnPage Incident Management System |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 720 | 40 |
| **Starting Price** | US$19,00 | US$13,99 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### OnPage Incident Management System

OnPage serves IT professionals with fast, reliable incident management, instantaneous critical alert delivery, IT on-call management and escalation policies.

## Key features

### Freshservice

- API
- Audit Trail
- Chat/Messaging
- Customizable Reports
- Email Alerts
- Event Logs
- IT Incident Management
- Incident Management
- Incident Reporting
- Investigation Management
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Reporting/Analytics
- Scheduling
- Single Sign On
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### OnPage Incident Management System

- API
- Audit Trail
- Chat/Messaging
- Customizable Reports
- Email Alerts
- Event Logs
- IT Incident Management
- Incident Management
- Incident Reporting
- Investigation Management
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Reporting/Analytics
- Scheduling
- Single Sign On
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Freshservice Profile](https://www.capterra.co.za/software/132997/freshservice)
- [View OnPage Incident Management System Profile](https://www.capterra.co.za/software/176637/incident-management-system)
- [View Original Comparison](https://www.capterra.co.za/compare/132997/176637/freshservice/vs/incident-management-system)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshservice vs OnPage Incident Management System - Capterra South Africa 2026","description":"Compare Freshservice vs OnPage Incident Management System. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/132997/176637/freshservice/vs/incident-management-system","about":[{"@id":"https://www.capterra.co.za/software/132997/freshservice#software"},{"@id":"https://www.capterra.co.za/software/176637/incident-management-system#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/132997/176637/freshservice/vs/incident-management-system#breadcrumblist"},"@id":"https://www.capterra.co.za/compare/132997/176637/freshservice/vs/incident-management-system#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.za/#website"},"publisher":{"@id":"https://www.capterra.co.za/#organization"},"inLanguage":"en-ZA"},{"name":"Freshservice","description":"Freshservice is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure.\n\n\nIT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools.\n\n\nFreshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, and gives leaders the insights they need to make better decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb18d8e2-47ac-4a81-9a78-e7c9f0637b39.png","url":"https://www.capterra.co.za/software/132997/freshservice","@id":"https://www.capterra.co.za/software/132997/freshservice#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":720},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"OnPage Incident Management System","description":"OnPage is the industry leading Secure Incident Management System with its unique ALERT-UNTIL-READ technology. HIPAA secure, built around the incident resolution life-cycle, the platform enables organizations to automate the incident notification process from inception till resolution to mitigate human errors and reduce MTTR, while allowing secure team collaboration.\nOnPages Escalation policies, Redundancies, and scheduling algorithms ensure that a critical message is never missed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/71e830bb-5403-43a7-b208-e9cb32bbe5f1.png","url":"https://www.capterra.co.za/software/176637/incident-management-system","@id":"https://www.capterra.co.za/software/176637/incident-management-system#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":40},"offers":{"price":"13.99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.za/compare/132997/176637/freshservice/vs/incident-management-system#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Freshservice vs OnPage Incident Management System","position":3,"item":"https://www.capterra.co.za/compare/132997/176637/freshservice/vs/incident-management-system","@type":"ListItem"}]}]}
</script>