---
description: Compare Freshservice vs IT Glue. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshservice vs IT Glue - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [MSP Software](/directory/30921/msp/software) > [Freshservice \<span\>vs\</span\> IT Glue](https://www.capterra.co.za/compare/132997/170401/freshservice/vs/itglue)

# Compare Freshservice vs IT Glue

Canonical: https://www.capterra.co.za/compare/132997/170401/freshservice/vs/itglue

> Detailed comparison between Freshservice and IT Glue. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | IT Glue |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 685 | 331 |
| **Starting Price** | US$19,00 | US$29,00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### IT Glue

IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation.

## Key features

### Freshservice

- API
- Activity Tracking
- Asset Tracking
- CRM
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Dashboard
- Document Management
- Event Logs
- Help Desk Management
- IT Asset Tracking
- License Management
- Monitoring
- Policy Management
- Real-Time Data
- SSL Security
- Single Sign On
- Supplier Management
- Support Ticket Management

### IT Glue

- API
- Activity Tracking
- Asset Tracking
- CRM
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Dashboard
- Document Management
- Event Logs
- Help Desk Management
- IT Asset Tracking
- License Management
- Monitoring
- Policy Management
- Real-Time Data
- SSL Security
- Single Sign On
- Supplier Management
- Support Ticket Management

## Links

- [View Freshservice Profile](https://www.capterra.co.za/software/132997/freshservice)
- [View IT Glue Profile](https://www.capterra.co.za/software/170401/itglue)
- [View Original Comparison](https://www.capterra.co.za/compare/132997/170401/freshservice/vs/itglue)

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