---
description: Compare Freshservice vs Device42. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshservice vs Device42 - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshservice \<span\>vs\</span\> Device42](https://www.capterra.co.za/compare/132997/144214/freshservice/vs/device42)

# Compare Freshservice vs Device42

Canonical: https://www.capterra.co.za/compare/132997/144214/freshservice/vs/device42

> Detailed comparison between Freshservice and Device42. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | Device42 |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 753 | 82 |
| **Starting Price** | US$19,00 | US$20,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### Device42

Ideal for organizations that need a single source of truth from one data center to multiple datacenters, and those that have hybrid IT, including resources and applications in multiple clouds.

## Key features

### Freshservice

- API
- Access Controls/Permissions
- Asset Tracking
- Audit Management
- Audit Trail
- CMDB
- Contract/License Management
- Dashboard
- IT Asset Management
- IT Reporting
- Inventory Management
- License Management
- Maintenance Scheduling
- Monitoring
- Real-Time Data
- Real-Time Monitoring
- Reporting/Analytics
- SSL Security
- Supplier Management
- Ticket Management

### Device42

- API
- Access Controls/Permissions
- Asset Tracking
- Audit Management
- Audit Trail
- CMDB
- Contract/License Management
- Dashboard
- IT Asset Management
- IT Reporting
- Inventory Management
- License Management
- Maintenance Scheduling
- Monitoring
- Real-Time Data
- Real-Time Monitoring
- Reporting/Analytics
- SSL Security
- Supplier Management
- Ticket Management

## Links

- [View Freshservice Profile](https://www.capterra.co.za/software/132997/freshservice)
- [View Device42 Profile](https://www.capterra.co.za/software/144214/device42)
- [View Original Comparison](https://www.capterra.co.za/compare/132997/144214/freshservice/vs/device42)

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