---
description: Compare Pipedrive vs Freshchat. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
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title: Compare Pipedrive vs Freshchat - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Pipedrive \<span\>vs\</span\> Freshchat](https://www.capterra.co.za/compare/132666/158117/pipedrive/vs/freshchat)

# Compare Pipedrive vs Freshchat

Canonical: https://www.capterra.co.za/compare/132666/158117/pipedrive/vs/freshchat

> Detailed comparison between Pipedrive and Freshchat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Pipedrive | Freshchat |
| **Overall rating** | 4.5/5 | 4.1/5 |
| **Total Reviews** | 3042 | 115 |
| **Starting Price** | US$19,00 | ₹1 799,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### Pipedrive

Designed for sales teams in small and mid-sized businesses, the cloud-based sales tool helps teams stay organized.

### Freshchat

Freshchat target market comprises customer support,  teams of Saas, and eCommerce companies with up to 50 team members using the product.

## Key features

### Pipedrive

- AI/Machine Learning
- API
- CRM
- Code-free Development
- Collaboration Tools
- Communication Management
- Customer History
- Customizable Templates
- Dashboard
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Task Management
- Transcripts/Chat History
- Transfers/Routing

### Freshchat

- AI/Machine Learning
- API
- CRM
- Code-free Development
- Collaboration Tools
- Communication Management
- Customer History
- Customizable Templates
- Dashboard
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Task Management
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Pipedrive Profile](https://www.capterra.co.za/software/132666/pipedrive)
- [View Freshchat Profile](https://www.capterra.co.za/software/158117/freshchat)
- [View Original Comparison](https://www.capterra.co.za/compare/132666/158117/pipedrive/vs/freshchat)

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