---
description: Compare Five9 vs Groove. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Five9 vs Groove - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Five9 \<span\>vs\</span\> Groove](https://www.capterra.co.za/compare/132405/177789/five9/vs/groove)

# Compare Five9 vs Groove

Canonical: https://www.capterra.co.za/compare/132405/177789/five9/vs/groove

> Detailed comparison between Five9 and Groove. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Five9 | Groove |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 484 | 146 |
| **Starting Price** | US$159,00 | US$50,00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), iPhone (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Five9

Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors.

### Groove

Chief Sales Officer, SVP/RVP Sales, VP Sales, Chief Revenue Officer, Sales Director, Sales Manager, Sales Operations, Revenue Operations, Sales Enablement

## Key features

### Five9

- API
- Auto-Dialer
- CRM
- Call Logging
- Call Tracking Metrics
- Collaboration Tools
- Communication Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Performance Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Workflow Management

### Groove

- API
- Auto-Dialer
- CRM
- Call Logging
- Call Tracking Metrics
- Collaboration Tools
- Communication Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Performance Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Workflow Management

## Links

- [View Five9 Profile](https://www.capterra.co.za/software/132405/five9)
- [View Groove Profile](https://www.capterra.co.za/software/177789/groove)
- [View Original Comparison](https://www.capterra.co.za/compare/132405/177789/five9/vs/groove)

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