---
description: Compare Five9 vs Dialing Innovations Call Center Application Suite. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Five9 vs Dialing Innovations Call Center Application Suite - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [Five9 \<span\>vs\</span\> Dialing Innovations Call Center Application Suite](https://www.capterra.co.za/compare/132405/173066/five9/vs/call-center-applications)

# Compare Five9 vs Dialing Innovations Call Center Application Suite

Canonical: https://www.capterra.co.za/compare/132405/173066/five9/vs/call-center-applications

> Detailed comparison between Five9 and Dialing Innovations Call Center Application Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Five9 | Dialing Innovations Call Center Application Suite |
| **Overall rating** | 4.2/5 | 4.8/5 |
| **Total Reviews** | 482 | 14 |
| **Starting Price** | US$159,00 | US$10,00 |
| **Free Trial** | No | - |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### Five9

Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors.

### Dialing Innovations Call Center Application Suite

5000 customers worldwide\! Learn how thousands of companies have reduced costs while increasing sales

## Key features

### Five9

- API
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Screening
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customizable Reports
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- Progressive Dialer
- Real-Time Data
- Recording
- Survey/Poll Management
- Surveys & Feedback
- Video Conferencing

### Dialing Innovations Call Center Application Suite

- API
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Screening
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customizable Reports
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- Progressive Dialer
- Real-Time Data
- Recording
- Survey/Poll Management
- Surveys & Feedback
- Video Conferencing

## Links

- [View Five9 Profile](https://www.capterra.co.za/software/132405/five9)
- [View Dialing Innovations Call Center Application Suite Profile](https://www.capterra.co.za/software/173066/call-center-applications)
- [View Original Comparison](https://www.capterra.co.za/compare/132405/173066/five9/vs/call-center-applications)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Five9 vs Dialing Innovations Call Center Application Suite - Capterra South Africa 2026","description":"Compare Five9 vs Dialing Innovations Call Center Application Suite. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/132405/173066/five9/vs/call-center-applications","about":[{"@id":"https://www.capterra.co.za/software/132405/five9#software"},{"@id":"https://www.capterra.co.za/software/173066/call-center-applications#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/132405/173066/five9/vs/call-center-applications#breadcrumblist"},"@id":"https://www.capterra.co.za/compare/132405/173066/five9/vs/call-center-applications#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.za/#website"},"publisher":{"@id":"https://www.capterra.co.za/#organization"},"inLanguage":"en-ZA"},{"name":"Five9","description":"Five9 is a cloud contact center as a service (CCaaS) platform that enables organizations to deliver exceptional customer experiences. It offers advanced orchestration across the customer journey, enhancing both customer and agent experiences with intelligent features. The cloud-based architecture provides scalability and remote capabilities, allowing businesses to adapt quickly. Five9 integrates seamlessly with leading CRM and unified communications systems, offering agents real-time context for personalized interactions.\n\nIts AI-powered features, such as intelligent virtual agents, agent assist, and workflow automation, drive efficiency and performance. Advanced analytics and reporting tools provide insights to optimize operations and customer experience.  The Five9 Intelligent CX Platform provides end-to-end solutions with digital engagement, analytics, WEM, and AI to enable businesses to deliver joyful CX, increase agent productivity and deliver tangible business results.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/35740019-5369-4941-918b-a545144d2513.png","url":"https://www.capterra.co.za/software/132405/five9","@id":"https://www.capterra.co.za/software/132405/five9#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":482},"offers":{"price":"159","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows on premise, Linux on premise, Platform ipad"},{"name":"Dialing Innovations Call Center Application Suite","description":"Dialing Innovations provides hosted services in the call center applications, sip trunking, and hosted phone systems space.  Dialing Innovations has 4000+ customers around the world.   With Dialing Innovations customers see massive reductions in costs and dramatic increases in production.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/79082dfa-cadc-4e0a-8ac5-126cba928c55.png","url":"https://www.capterra.co.za/software/173066/call-center-applications","@id":"https://www.capterra.co.za/software/173066/call-center-applications#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":14},"offers":{"price":"10","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.za/compare/132405/173066/five9/vs/call-center-applications#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Center Workforce Management Software","position":2,"item":"/directory/32607/call-center-workforce-management/software","@type":"ListItem"},{"name":"Five9 vs Dialing Innovations Call Center Application Suite","position":3,"item":"https://www.capterra.co.za/compare/132405/173066/five9/vs/call-center-applications","@type":"ListItem"}]}]}
</script>