---
description: Compare Sprinklr vs Gnatta. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Sprinklr vs Gnatta - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Sprinklr \<span\>vs\</span\> Gnatta](https://www.capterra.co.za/compare/131274/144153/sprinklr-platform/vs/gnatta)

# Compare Sprinklr vs Gnatta

Canonical: https://www.capterra.co.za/compare/131274/144153/sprinklr-platform/vs/gnatta

> Detailed comparison between Sprinklr and Gnatta. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Sprinklr | Gnatta |
| **Overall rating** | 4.3/5 | 4.7/5 |
| **Total Reviews** | 91 | 3 |
| **Starting Price** | - | £49,00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Sprinklr

Enterprise, Commercial Enterprise, Large Enterprise, Very Large Enterprise and Global Brands

### Gnatta

Ideal for B2C teams handling high-volume support—retail, logistics, utilities, and more—looking to scale with AI and automation.

## Key features

### Sprinklr

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Communication
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Gnatta

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Communication
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Sprinklr Profile](https://www.capterra.co.za/software/131274/sprinklr-platform)
- [View Gnatta Profile](https://www.capterra.co.za/software/144153/gnatta)
- [View Original Comparison](https://www.capterra.co.za/compare/131274/144153/sprinklr-platform/vs/gnatta)

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