---
description: Compare SolarWinds Service Desk vs CA Service Desk Manager. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare SolarWinds Service Desk vs CA Service Desk Manager - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems](/directory/32623/it-ticketing-systems-software/software) > [SolarWinds Service Desk \<span\>vs\</span\> CA Service Desk Manager](https://www.capterra.co.za/compare/129478/145590/solarwinds-service-desk/vs/ca-service-desk-manager)

# Compare SolarWinds Service Desk vs CA Service Desk Manager

Canonical: https://www.capterra.co.za/compare/129478/145590/solarwinds-service-desk/vs/ca-service-desk-manager

> Detailed comparison between SolarWinds Service Desk and CA Service Desk Manager. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SolarWinds Service Desk | CA Service Desk Manager |
| **Overall rating** | 4.6/5 | 3.5/5 |
| **Total Reviews** | 577 | 13 |
| **Starting Price** | US$39,00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### SolarWinds Service Desk

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees \&amp; internal other requesters).

### CA Service Desk Manager

IT service desk users, decision-makers, and analysts.

## Key features

### SolarWinds Service Desk

- Ad hoc Reporting
- Asset Tracking
- Change Management
- Customizable Reports
- Dashboard
- IT Asset Management
- Incident Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Risk Analysis
- Self Service Portal
- Service History
- Support Ticket Management
- Wiki

### CA Service Desk Manager

- Change Management
- Dashboard
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Mobile App
- Multi-Channel Communication
- Self Service Portal
- Support Ticket Management

## Links

- [View SolarWinds Service Desk Profile](https://www.capterra.co.za/software/129478/solarwinds-service-desk)
- [View CA Service Desk Manager Profile](https://www.capterra.co.za/software/145590/ca-service-desk-manager)
- [View Original Comparison](https://www.capterra.co.za/compare/129478/145590/solarwinds-service-desk/vs/ca-service-desk-manager)

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