---
description: Compare SolarWinds Service Desk vs Pulseway. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare SolarWinds Service Desk vs Pulseway - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [SolarWinds Service Desk \<span\>vs\</span\> Pulseway](https://www.capterra.co.za/compare/129478/141792/solarwinds-service-desk/vs/pulseway)

# Compare SolarWinds Service Desk vs Pulseway

Canonical: https://www.capterra.co.za/compare/129478/141792/solarwinds-service-desk/vs/pulseway

> Detailed comparison between SolarWinds Service Desk and Pulseway. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SolarWinds Service Desk | Pulseway |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 577 | 310 |
| **Starting Price** | US$39,00 | US$67,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### SolarWinds Service Desk

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees \&amp; internal other requesters).

### Pulseway

Pulseway primarily targets IT professionals, managed service providers (MSPs), and businesses with IT infrastructure that require remote monitoring and management (RMM) solutions.

## Key features

### SolarWinds Service Desk

- API
- Activity Tracking
- Asset Tracking
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Dashboard
- Help Desk Management
- License Management
- Live Chat
- Mobile Alerts
- Monitoring
- Policy Management
- Project Management
- Real-Time Chat
- Real-Time Data
- Service History
- Status Tracking
- Support Ticket Management

### Pulseway

- API
- Activity Tracking
- Asset Tracking
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Dashboard
- Help Desk Management
- License Management
- Live Chat
- Mobile Alerts
- Monitoring
- Policy Management
- Project Management
- Real-Time Chat
- Real-Time Data
- Service History
- Status Tracking
- Support Ticket Management

## Links

- [View SolarWinds Service Desk Profile](https://www.capterra.co.za/software/129478/solarwinds-service-desk)
- [View Pulseway Profile](https://www.capterra.co.za/software/141792/pulseway)
- [View Original Comparison](https://www.capterra.co.za/compare/129478/141792/solarwinds-service-desk/vs/pulseway)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare SolarWinds Service Desk vs Pulseway - Capterra South Africa 2026","description":"Compare SolarWinds Service Desk vs Pulseway. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/129478/141792/solarwinds-service-desk/vs/pulseway","about":[{"@id":"https://www.capterra.co.za/software/129478/solarwinds-service-desk#software"},{"@id":"https://www.capterra.co.za/software/141792/pulseway#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/129478/141792/solarwinds-service-desk/vs/pulseway#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.za/compare/129478/141792/solarwinds-service-desk/vs/pulseway#webpage","isPartOf":{"@id":"https://www.capterra.co.za/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.capterra.co.za/#organization"}},{"name":"SolarWinds Service Desk","description":"SolarWinds Service Desk is an AI-powered ITSM platform that helps teams resolve issues up to 52% faster. We combine enterprise Service Management with unified Asset Management to eliminate silos without the complexity of legacy tools. Designed to expand beyond IT, our platform enables Enterprise Service Management, allowing you to easily spin up dedicated portals for HR, Facilities, and Legal. This gives employees a single place for all requests—from broken laptops to benefits questions. Plus, SolarWinds AI is intentionally built into your agents' daily workflows to maximize effectiveness without adding noise. It delivers purposeful automation—like suggesting solution steps, summarizing tickets, and drafting responses—exactly where it adds the most value. SolarWinds Service Desk provides enterprise-grade power on a platform that's actually easy to use, delivering rapid time-to-value and getting you live with ITIL best practices in days, not months.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/205b8b97-9c28-406f-8d26-89374c189275.png","url":"https://www.capterra.co.za/software/129478/solarwinds-service-desk","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/129478/solarwinds-service-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":577},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"Pulseway","description":"Unlock unparalleled control and efficiency with Pulseway RMM. Elevate your IT management with real-time monitoring and management capabilities accessible from any device. Receive instant alerts, troubleshoot issues remotely, and streamline workflows with customizable automation. Comprehensive reporting and security features ensure optimal performance and compliance. The user-friendly interface and multi-platform support make Pulseway RMM suitable for IT professionals, managed service providers, and businesses of all sizes. Enhance productivity, minimize downtime, and experience the future of IT management. Try Pulseway RMM today for a transformative approach to remote monitoring and management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d6bcd308-3fd3-4b8e-a552-a2841d688119.png","url":"https://www.capterra.co.za/software/141792/pulseway","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/141792/pulseway#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":310},"offers":{"price":"67","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Asset Management Software","position":2,"item":"/directory/30077/it-asset-management/software","@type":"ListItem"},{"name":"SolarWinds Service Desk vs Pulseway","position":3,"item":"https://www.capterra.co.za/compare/129478/141792/solarwinds-service-desk/vs/pulseway","@type":"ListItem"}],"@id":"https://www.capterra.co.za/compare/129478/141792/solarwinds-service-desk/vs/pulseway#breadcrumblist"}]}
</script>