---
description: Compare SolarWinds Service Desk vs JIRA Service Management. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare SolarWinds Service Desk vs JIRA Service Management - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [SolarWinds Service Desk \<span\>vs\</span\> JIRA Service Management](https://www.capterra.co.za/compare/129478/138769/solarwinds-service-desk/vs/jira-service-management)

# Compare SolarWinds Service Desk vs JIRA Service Management

Canonical: https://www.capterra.co.za/compare/129478/138769/solarwinds-service-desk/vs/jira-service-management

> Detailed comparison between SolarWinds Service Desk and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SolarWinds Service Desk | JIRA Service Management |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 577 | 763 |
| **Starting Price** | US$39,00 | US$20,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### SolarWinds Service Desk

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees \&amp; internal other requesters).

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

## Key features

### SolarWinds Service Desk

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Capacity Management
- Content Management
- Contract/License Management
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- License Management
- Monitoring
- Project Management
- Projections
- Real-Time Chat
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

### JIRA Service Management

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Capacity Management
- Content Management
- Contract/License Management
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- License Management
- Monitoring
- Project Management
- Projections
- Real-Time Chat
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

## Links

- [View SolarWinds Service Desk Profile](https://www.capterra.co.za/software/129478/solarwinds-service-desk)
- [View JIRA Service Management Profile](https://www.capterra.co.za/software/138769/jira-service-management)
- [View Original Comparison](https://www.capterra.co.za/compare/129478/138769/solarwinds-service-desk/vs/jira-service-management)

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