---
description: Compare Bazaarvoice vs SmartCustomer. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Bazaarvoice vs SmartCustomer - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/31024/review-management/software) > [Bazaarvoice \<span\>vs\</span\> SmartCustomer](https://www.capterra.co.za/compare/128657/184152/bazaarvoice-connections/vs/sitejabber-business-suite)

# Compare Bazaarvoice vs SmartCustomer

Canonical: https://www.capterra.co.za/compare/128657/184152/bazaarvoice-connections/vs/sitejabber-business-suite

> Detailed comparison between Bazaarvoice and SmartCustomer. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Bazaarvoice | SmartCustomer |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 32 | 65 |
| **Starting Price** | - | - |
| **Free Trial** | No | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Bazaarvoice

Retailers and brands who are seeking to have total control to collect, display, and distribute text and visual user-generated content (UGC) across the customer journey.

### SmartCustomer

Online businesses of all sizes, across all verticals, looking to accelerate growth using customer reviews to boost their online presence, resulting in increased conversions and sales.

## Key features

### Bazaarvoice

- Dashboard
- Email Reminders
- Engagement Tracking
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- SMS Messaging
- Sentiment Analysis
- Social Media Integration
- Website Integration

### SmartCustomer

- Customizable Reports
- Dashboard
- Email Reminders
- Engagement Tracking
- Monitoring
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Real-Time Data
- Reminders
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- SMS Messaging
- Sentiment Analysis
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View Bazaarvoice Profile](https://www.capterra.co.za/software/128657/bazaarvoice-connections)
- [View SmartCustomer Profile](https://www.capterra.co.za/software/184152/sitejabber-business-suite)
- [View Original Comparison](https://www.capterra.co.za/compare/128657/184152/bazaarvoice-connections/vs/sitejabber-business-suite)

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