---
description: Compare Bazaarvoice vs Swell. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Bazaarvoice vs Swell - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [B2B eCommerce Software](/directory/31821/b2b-ecommerce-platform/software) > [Bazaarvoice \<span\>vs\</span\> Swell](https://www.capterra.co.za/compare/128657/172802/bazaarvoice-connections/vs/swell)

# Compare Bazaarvoice vs Swell

Canonical: https://www.capterra.co.za/compare/128657/172802/bazaarvoice-connections/vs/swell

> Detailed comparison between Bazaarvoice and Swell. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Bazaarvoice | Swell |
| **Overall rating** | 4.3/5 | 4.6/5 |
| **Total Reviews** | 32 | 355 |
| **Starting Price** | - | - |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Bazaarvoice

Retailers and brands who are seeking to have total control to collect, display, and distribute text and visual user-generated content (UGC) across the customer journey.

### Swell

Swell is built for healthcare and dental providers with anywhere from 1 to 1000+ locations. Other users are businesses with a physical presence that offer a reviewable service, including home services

## Key features

### Bazaarvoice

- Dashboard
- Email Reminders
- Engagement Tracking
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Reporting/Analytics
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- SMS Messaging
- Sentiment Analysis
- Social Media Integration

### Swell

- Dashboard
- Email Reminders
- Engagement Tracking
- Monitoring
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Real-Time Data
- Reminders
- Reporting/Analytics
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- SMS Messaging
- Scheduled Messaging
- Sentiment Analysis
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Bazaarvoice Profile](https://www.capterra.co.za/software/128657/bazaarvoice-connections)
- [View Swell Profile](https://www.capterra.co.za/software/172802/swell)
- [View Original Comparison](https://www.capterra.co.za/compare/128657/172802/bazaarvoice-connections/vs/swell)

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