---
description: Compare Netigate vs Delighted. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Netigate vs Delighted - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Netigate \<span\>vs\</span\> Delighted](https://www.capterra.co.za/compare/127979/157973/netigate/vs/delighted)

# Compare Netigate vs Delighted

Canonical: https://www.capterra.co.za/compare/127979/157973/netigate/vs/delighted

> Detailed comparison between Netigate and Delighted. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Netigate | Delighted |
| **Overall rating** | 4.6/5 | 4.8/5 |
| **Total Reviews** | 25 | 57 |
| **Starting Price** | - | US$134,00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Netigate

Our customers are banks, healthcare providers, online and in-store retailers, utilities, hospitality businesses, and more. Requiring GDPR-compliant and ISO-certified solution for VoC and VoE.

### Delighted

Any size organization that wants to collect, analyze \&amp; distribute feedback across their business, align feedback w/ business growth, reduce churn, and leverage happy customers to promote their brand.

## Key features

### Netigate

- API
- CRM
- Customizable Reports
- Dashboard
- Data Analysis Tools
- Email Management
- Engagement Tracking
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Pulse Surveys
- Real-Time Data
- Reminders
- Response Quotas
- Segmentation
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### Delighted

- API
- CRM
- Customizable Reports
- Dashboard
- Data Analysis Tools
- Email Management
- Engagement Tracking
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Pulse Surveys
- Real-Time Data
- Reminders
- Response Quotas
- Segmentation
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View Netigate Profile](https://www.capterra.co.za/software/127979/netigate)
- [View Delighted Profile](https://www.capterra.co.za/software/157973/delighted)
- [View Original Comparison](https://www.capterra.co.za/compare/127979/157973/netigate/vs/delighted)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Netigate vs Delighted - Capterra South Africa 2026","description":"Compare Netigate vs Delighted. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/127979/157973/netigate/vs/delighted","about":[{"@id":"https://www.capterra.co.za/software/127979/netigate#software"},{"@id":"https://www.capterra.co.za/software/157973/delighted#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/127979/157973/netigate/vs/delighted#breadcrumblist"},"@id":"https://www.capterra.co.za/compare/127979/157973/netigate/vs/delighted#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.za/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.capterra.co.za/#organization"}},{"name":"Netigate","description":"Netigate is a platform for analysing feedback from customers and employees.\n\nIt allows you to create surveys and to manage feedback from multiple sources - surveys, public reviews, support conversations, web forms, POS and on-site surveys, and more - all in one place.\n\nIt uses secure AI to analyse scores and open text comments, helping you quickly identify trends and insights without manually going through hundreds of rows in an Excel file.\n\nMost importantly, it enables you to take concrete actions to improve the experiences of your customers and employees.\n\nNetigate is fully GDPR-compliant and ISO-certified. Based in Europe, it adheres to the strictest European regulations on data security, management, and privacy.\n\nOur customers are banks, healthcare providers, retailers, utilities, hospitality businesses, and more.\n\nIf you handle thousands of pieces of feedback in different languages, Netigate helps you place the voices of your customers and employees at the centre of your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1e91fb65-e71a-4e7c-9ea9-78e069d1f2c8.png","url":"https://www.capterra.co.za/software/127979/netigate","@id":"https://www.capterra.co.za/software/127979/netigate#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":25},"operatingSystem":"Cloud"},{"name":"Delighted","description":"Delighted is a turnkey customer, employee, and product experience platform that helps thousands of brands like Affirm, Peloton, Doordash, and Instacart drive business growth with actionable feedback. \n\nCustomize and send surveys in minutes and automate the process with 30+ one-click integrations with the tools you already use. Set it all up yourself - no design or dev resources necessary.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cc10a702-b857-434f-b02b-55f3102bc50e.png","url":"https://www.capterra.co.za/software/157973/delighted","@id":"https://www.capterra.co.za/software/157973/delighted#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":57},"offers":{"price":"134","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.za/compare/127979/157973/netigate/vs/delighted#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Satisfaction Software","position":2,"item":"/directory/30541/customer-satisfaction/software","@type":"ListItem"},{"name":"Netigate vs Delighted","position":3,"item":"https://www.capterra.co.za/compare/127979/157973/netigate/vs/delighted","@type":"ListItem"}]}]}
</script>