---
description: Compare TOPdesk vs Hornbill. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare TOPdesk vs Hornbill - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/32454/knowledge-base/software) > [TOPdesk \<span\>vs\</span\> Hornbill](https://www.capterra.co.za/compare/127562/143649/topdesk/vs/hornbill)

# Compare TOPdesk vs Hornbill

Canonical: https://www.capterra.co.za/compare/127562/143649/topdesk/vs/hornbill

> Detailed comparison between TOPdesk and Hornbill. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | TOPdesk | Hornbill |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 111 | 30 |
| **Starting Price** | €61,00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### TOPdesk

TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what – so you can stay ahead instead of just keeping up.

### Hornbill

Organisations who want to move away from restrictive 1st gen ITSM tools. Collaboration, Workflow Automation, Enterprise Service Management  all easily accessed via The Hornbill Platform.

## Key features

### TOPdesk

- API
- Approval Process Control
- Asset Tracking
- CMDB
- Capacity Management
- Chat/Messaging
- Contract/License Management
- Customizable Reports
- Email Management
- Email Templates
- Help Desk Management
- IT Asset Management
- Incident Management
- Multi-Channel Communication
- Project Management
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Hornbill

- API
- Approval Process Control
- Asset Tracking
- CMDB
- Capacity Management
- Chat/Messaging
- Contract/License Management
- Customizable Reports
- Email Management
- Email Templates
- Help Desk Management
- IT Asset Management
- Incident Management
- Multi-Channel Communication
- Project Management
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View TOPdesk Profile](https://www.capterra.co.za/software/127562/topdesk)
- [View Hornbill Profile](https://www.capterra.co.za/software/143649/hornbill)
- [View Original Comparison](https://www.capterra.co.za/compare/127562/143649/topdesk/vs/hornbill)

-----

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