---
description: Compare GLPI vs Freshservice. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare GLPI vs Freshservice - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [GLPI \<span\>vs\</span\> Freshservice](https://www.capterra.co.za/compare/126254/132997/glpi/vs/freshservice)

# Compare GLPI vs Freshservice

Canonical: https://www.capterra.co.za/compare/126254/132997/glpi/vs/freshservice

> Detailed comparison between GLPI and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | GLPI | Freshservice |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 41 | 685 |
| **Starting Price** | €19,00 | US$19,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### GLPI

GLPI can be use from small to very large organizations

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

## Key features

### GLPI

- API
- Access Controls/Permissions
- Asset Tracking
- Change Management
- Contract/License Management
- Customizable Forms
- Customizable Reports
- IT Asset Tracking
- Incident Management
- Inventory Management
- Inventory Tracking
- Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Service Level Agreement (SLA) Management
- Supplier Management
- Support Ticket Management
- Task Management
- Ticket Management

### Freshservice

- API
- Access Controls/Permissions
- Asset Tracking
- Change Management
- Contract/License Management
- Customizable Forms
- Customizable Reports
- IT Asset Tracking
- Incident Management
- Inventory Management
- Inventory Tracking
- Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Service Level Agreement (SLA) Management
- Supplier Management
- Support Ticket Management
- Task Management
- Ticket Management

## Links

- [View GLPI Profile](https://www.capterra.co.za/software/126254/glpi)
- [View Freshservice Profile](https://www.capterra.co.za/software/132997/freshservice)
- [View Original Comparison](https://www.capterra.co.za/compare/126254/132997/glpi/vs/freshservice)

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