---
description: Compare Olark vs Pure Chat. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Olark vs Pure Chat - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Olark \<span\>vs\</span\> Pure Chat](https://www.capterra.co.za/compare/125957/141708/olark/vs/pure-chat)

# Compare Olark vs Pure Chat

Canonical: https://www.capterra.co.za/compare/125957/141708/olark/vs/pure-chat

> Detailed comparison between Olark and Pure Chat. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Olark | Pure Chat |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 471 | 337 |
| **Starting Price** | US$29,00 | US$39,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Best for

### Olark

Olark Live Chat is ideal for higher education and small- to mid-sized businesses in a wide range of markets, including retail, eCommerce, SaaS, education, and more.

### Pure Chat

Designed for small to midsize businesses, it is a live chat tool that helps with referencing old conversations, customizing chat widget, assigning roles to users, scheduling availability, and more.

## Key features

### Olark

- API
- Activity Dashboard
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customizable Branding
- File Sharing
- Interaction Tracking
- Mobile Access
- Offline Form
- Proactive Chat
- Real-Time Analytics
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

### Pure Chat

- API
- CRM
- Canned Responses
- Chat/Messaging
- Customizable Branding
- File Sharing
- Interaction Tracking
- Mobile Access
- Offline Form
- Proactive Chat
- Real-Time Analytics
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Olark Profile](https://www.capterra.co.za/software/125957/olark)
- [View Pure Chat Profile](https://www.capterra.co.za/software/141708/pure-chat)
- [View Original Comparison](https://www.capterra.co.za/compare/125957/141708/olark/vs/pure-chat)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Olark vs Pure Chat - Capterra South Africa 2026","description":"Compare Olark vs Pure Chat. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/125957/141708/olark/vs/pure-chat","about":[{"@id":"https://www.capterra.co.za/software/125957/olark#software"},{"@id":"https://www.capterra.co.za/software/141708/pure-chat#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/125957/141708/olark/vs/pure-chat#breadcrumblist"},"@id":"https://www.capterra.co.za/compare/125957/141708/olark/vs/pure-chat#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.za/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.capterra.co.za/#organization"}},{"name":"Olark","description":"Olark Live Chat is the easiest way to add live chat to your website. \nOver 40,000 organizations including small businesses, large businesses, non-profits, government entities, and higher education choose Olark. \n\nAdd an Olark chat box to your site and start helping more customers and closing more sales. Olark integrates with a number of CRM, eCommerce and Help Desk platforms to provide you with automation, chatbots, and key customer insights.\n\nGDPR Ready, WCAG 2.1 AA Accessible, and NIST 800-53","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4c4dd71f-e232-42d6-a3af-1299cbd53d9f.jpeg","url":"https://www.capterra.co.za/software/125957/olark","@id":"https://www.capterra.co.za/software/125957/olark#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":471},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"Pure Chat","description":"Pure Chat helps small and mid-sized organizations engage their website visitors with our powerful, easy-to-use live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads and deliver exceptional customer service to increase sales and improve satisfaction. \n\nWe now have a 100% Free plan that includes unlimited users and unlimited chats for up to 3 websites! \n\nWhat are you waiting for? Sign up and start chatting today!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/149de2e6-0ea0-416f-ae2d-7611278513d7.png","url":"https://www.capterra.co.za/software/141708/pure-chat","@id":"https://www.capterra.co.za/software/141708/pure-chat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":337},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.za/compare/125957/141708/olark/vs/pure-chat#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"Olark vs Pure Chat","position":3,"item":"https://www.capterra.co.za/compare/125957/141708/olark/vs/pure-chat","@type":"ListItem"}]}]}
</script>