---
description: Compare osTicket vs Zammad. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare osTicket vs Zammad - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [osTicket \<span\>vs\</span\> Zammad](https://www.capterra.co.za/compare/125118/207587/osticket/vs/zammad)

# Compare osTicket vs Zammad

Canonical: https://www.capterra.co.za/compare/125118/207587/osticket/vs/zammad

> Detailed comparison between osTicket and Zammad. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | osTicket | Zammad |
| **Overall rating** | 4.3/5 | 4.6/5 |
| **Total Reviews** | 75 | 7 |
| **Starting Price** | US$12,00 | US$5,80 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### osTicket

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

### Zammad

Zammad can be used in any industry for either external communication (e.g. customer service) or internal correspondence (e.g. IT support).

## Key features

### osTicket

- Automated Responses
- Automated Routing
- Customizable Fields
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management

### Zammad

- API
- Automated Responses
- Automated Routing
- Customer Database
- Customizable Fields
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Process/Workflow Automation
- Real-Time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Ticket Management

## Links

- [View osTicket Profile](https://www.capterra.co.za/software/125118/osticket)
- [View Zammad Profile](https://www.capterra.co.za/software/207587/zammad)
- [View Original Comparison](https://www.capterra.co.za/compare/125118/207587/osticket/vs/zammad)

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