---
description: Compare osTicket vs HESK. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare osTicket vs HESK - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [osTicket \<span\>vs\</span\> HESK](https://www.capterra.co.za/compare/125118/156452/osticket/vs/hesk)

# Compare osTicket vs HESK

Canonical: https://www.capterra.co.za/compare/125118/156452/osticket/vs/hesk

> Detailed comparison between osTicket and HESK. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | osTicket | HESK |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 76 | 8 |
| **Starting Price** | US$12,00 | US$39,95 |
| **Free Trial** | No | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Chat |
| **Training** | - | In Person, Live Online, Documentation |

## Best for

### osTicket

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

### HESK

The software offers helpdesk capabilities to information technology (IT) organizations.

## Key features

### osTicket

- Automated Responses
- Automated Routing
- Customizable Fields
- Customizable Forms
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management

### HESK

- Customer Support
- Customizable Fields
- IT Asset Management
- Knowledge Base Management
- Real-Time Chat
- Self Service Portal
- Ticket Management

## Links

- [View osTicket Profile](https://www.capterra.co.za/software/125118/osticket)
- [View HESK Profile](https://www.capterra.co.za/software/156452/hesk)
- [View Original Comparison](https://www.capterra.co.za/compare/125118/156452/osticket/vs/hesk)

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