---
description: Compare Freshdesk vs ServiceNow Customer Service Management. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdesk vs ServiceNow Customer Service Management - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> ServiceNow Customer Service Management](https://www.capterra.co.za/compare/124981/192052/freshdesk/vs/servicenow-customer-service-management)

# Compare Freshdesk vs ServiceNow Customer Service Management

Canonical: https://www.capterra.co.za/compare/124981/192052/freshdesk/vs/servicenow-customer-service-management

> Detailed comparison between Freshdesk and ServiceNow Customer Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | ServiceNow Customer Service Management |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3408 | 151 |
| **Starting Price** | US$19,00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### ServiceNow Customer Service Management

Enterprise-wide Service, Operations, and Customer Experience Buyer Groups

## Key features

### Freshdesk

- API
- CRM
- Chat/Messaging
- Computer Telephony Integration
- Content Management
- Customer Database
- Email Management
- Engagement Tracking
- Full Text Search
- Issue Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### ServiceNow Customer Service Management

- API
- CRM
- Chat/Messaging
- Computer Telephony Integration
- Content Management
- Customer Database
- Email Management
- Engagement Tracking
- Full Text Search
- Issue Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.za/software/124981/freshdesk)
- [View ServiceNow Customer Service Management Profile](https://www.capterra.co.za/software/192052/servicenow-customer-service-management)
- [View Original Comparison](https://www.capterra.co.za/compare/124981/192052/freshdesk/vs/servicenow-customer-service-management)

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