---
description: Compare Freshdesk vs Clickatell. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdesk vs Clickatell - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Clickatell](https://www.capterra.co.za/compare/124981/175976/freshdesk/vs/clickatell-touch)

# Compare Freshdesk vs Clickatell

Canonical: https://www.capterra.co.za/compare/124981/175976/freshdesk/vs/clickatell-touch

> Detailed comparison between Freshdesk and Clickatell. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Clickatell |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 3408 | 15 |
| **Starting Price** | US$19,00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Clickatell

Built for the needs of forward-thinking brands such as banks ,airlines, telco’s, utilities and insurance providers to engage and transact with customers on chat.

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Canned Responses
- Chat/Messaging
- Customer History
- Engagement Tracking
- File Sharing
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Workflow Management

### Clickatell

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Canned Responses
- Chat/Messaging
- Customer History
- Engagement Tracking
- File Sharing
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.za/software/124981/freshdesk)
- [View Clickatell Profile](https://www.capterra.co.za/software/175976/clickatell-touch)
- [View Original Comparison](https://www.capterra.co.za/compare/124981/175976/freshdesk/vs/clickatell-touch)

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