---
description: Compare Freshdesk vs RemotePC. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdesk vs RemotePC - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> RemotePC](https://www.capterra.co.za/compare/124981/173304/freshdesk/vs/remotepc)

# Compare Freshdesk vs RemotePC

Canonical: https://www.capterra.co.za/compare/124981/173304/freshdesk/vs/remotepc

> Detailed comparison between Freshdesk and RemotePC. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | RemotePC |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3408 | 583 |
| **Starting Price** | US$19,00 | US$29,50 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### RemotePC

Consumers, SMBs, Enterprises

## Key features

### Freshdesk

- Access Controls/Permissions
- Activity Tracking
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Reports
- Drag & Drop
- File Sharing
- Mobile Access
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Remote Access/Control
- Reporting/Analytics
- Role-Based Permissions
- Screen Sharing
- Session Recording

### RemotePC

- Access Controls/Permissions
- Activity Tracking
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Drag & Drop
- File Sharing
- Mobile Access
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Remote Access/Control
- Reporting/Analytics
- Role-Based Permissions
- Screen Sharing
- Session Recording

## Links

- [View Freshdesk Profile](https://www.capterra.co.za/software/124981/freshdesk)
- [View RemotePC Profile](https://www.capterra.co.za/software/173304/remotepc)
- [View Original Comparison](https://www.capterra.co.za/compare/124981/173304/freshdesk/vs/remotepc)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshdesk vs RemotePC - Capterra South Africa 2026","description":"Compare Freshdesk vs RemotePC. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/124981/173304/freshdesk/vs/remotepc","about":[{"@id":"https://www.capterra.co.za/software/124981/freshdesk#software"},{"@id":"https://www.capterra.co.za/software/173304/remotepc#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/124981/173304/freshdesk/vs/remotepc#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.za/compare/124981/173304/freshdesk/vs/remotepc#webpage","isPartOf":{"@id":"https://www.capterra.co.za/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.capterra.co.za/#organization"}},{"name":"Freshdesk","description":"Freshdesk is an AI-powered customer service platform that unifies support channels in one intuitive workspace. It features a centralized Command Center that consolidates conversations, intelligence, and insights for efficient issue resolution. The system includes omnichannel support capabilities, advanced ticketing functionality, and automated workflows for routing and prioritization.\n\nFreddy AI, the platform's intelligent assistant, handles repetitive queries automatically while providing agents with summaries, translations, and reply suggestions to enhance productivity. The system includes self-service options through knowledge bases and AI agents that help resolve customer inquiries.\n\nFreshdesk integrates with existing business applications, creating a connected environment for customer service teams. The platform combines ticketing and conversational support in one system, enabling teams to deliver consistent service across email, chat, social media, and self-service channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6d61daff-13f3-4715-beac-2bad2e1338c9.png","url":"https://www.capterra.co.za/software/124981/freshdesk","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/124981/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"RemotePC","description":"RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs &amp; Macs remotely from any device including iOS/Android.\nConnect to your remote computers to work from home or anywhere you choose.\nRemotePC lets you access your remote computers directly via the web, with no software installation required.\nIncludes plans for consumers, small businesses, and large enterprises\n\nThe company's services help over 4 million customers back up over 1 Exabyte of data","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cd82e2d2-d76e-4926-9c62-cb0d9edcba30.png","url":"https://www.capterra.co.za/software/173304/remotepc","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/173304/remotepc#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":583},"offers":{"price":"29.5","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Freshdesk vs RemotePC","position":3,"item":"https://www.capterra.co.za/compare/124981/173304/freshdesk/vs/remotepc","@type":"ListItem"}],"@id":"https://www.capterra.co.za/compare/124981/173304/freshdesk/vs/remotepc#breadcrumblist"}]}
</script>