---
description: Compare Freshdesk vs Freshchat. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdesk vs Freshchat - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Freshchat](https://www.capterra.co.za/compare/124981/158117/freshdesk/vs/freshchat)

# Compare Freshdesk vs Freshchat

Canonical: https://www.capterra.co.za/compare/124981/158117/freshdesk/vs/freshchat

> Detailed comparison between Freshdesk and Freshchat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Freshchat |
| **Overall rating** | 4.5/5 | 4.1/5 |
| **Total Reviews** | 3408 | 115 |
| **Starting Price** | US$19,00 | ₹1 799,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Freshchat

Freshchat target market comprises customer support,  teams of Saas, and eCommerce companies with up to 50 team members using the product.

## Key features

### Freshdesk

- API
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Communication
- Customer History
- Dashboard
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Task Management

### Freshchat

- API
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Communication
- Customer History
- Dashboard
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Task Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.za/software/124981/freshdesk)
- [View Freshchat Profile](https://www.capterra.co.za/software/158117/freshchat)
- [View Original Comparison](https://www.capterra.co.za/compare/124981/158117/freshdesk/vs/freshchat)

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