---
description: Compare Freshdesk vs GLPI. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdesk vs GLPI - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> GLPI](https://www.capterra.co.za/compare/124981/126254/freshdesk/vs/glpi)

# Compare Freshdesk vs GLPI

Canonical: https://www.capterra.co.za/compare/124981/126254/freshdesk/vs/glpi

> Detailed comparison between Freshdesk and GLPI. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | GLPI |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3408 | 41 |
| **Starting Price** | US$19,00 | €19,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### GLPI

GLPI can be use from small to very large organizations

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Customizable Forms
- Customizable Reports
- Incident Management
- Knowledge Base Management
- Monitoring
- Problem Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Third-Party Integrations
- Ticket Management

### GLPI

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Customizable Forms
- Customizable Reports
- Incident Management
- Knowledge Base Management
- Monitoring
- Problem Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Third-Party Integrations
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.za/software/124981/freshdesk)
- [View GLPI Profile](https://www.capterra.co.za/software/126254/glpi)
- [View Original Comparison](https://www.capterra.co.za/compare/124981/126254/freshdesk/vs/glpi)

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