---
description: Compare Freshdesk vs Microsoft 365 Help Desk Ticketing System. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdesk vs Microsoft 365 Help Desk Ticketing System - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Microsoft 365 Help Desk Ticketing System](https://www.capterra.co.za/compare/124981/1032771/freshdesk/vs/microsoft-365-help-desk-ticketing-system)

# Compare Freshdesk vs Microsoft 365 Help Desk Ticketing System

Canonical: https://www.capterra.co.za/compare/124981/1032771/freshdesk/vs/microsoft-365-help-desk-ticketing-system

> Detailed comparison between Freshdesk and Microsoft 365 Help Desk Ticketing System. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Microsoft 365 Help Desk Ticketing System |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 3434 | 0 |
| **Starting Price** | US$19,00 | US$49,00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Microsoft 365 Help Desk Ticketing System

\-

## Key features

### Freshdesk

- Access Controls/Permissions
- Activity Dashboard
- Automated Routing
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Performance Metrics
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Third-Party Integrations
- Ticket Management
- Wiki
- Workflow Management

### Microsoft 365 Help Desk Ticketing System

- Access Controls/Permissions
- Activity Dashboard
- Automated Routing
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Performance Metrics
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.za/software/124981/freshdesk)
- [View Microsoft 365 Help Desk Ticketing System Profile](https://www.capterra.co.za/software/1032771/microsoft-365-help-desk-ticketing-system)
- [View Original Comparison](https://www.capterra.co.za/compare/124981/1032771/freshdesk/vs/microsoft-365-help-desk-ticketing-system)

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