---
description: Compare uContact vs CallTools. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare uContact vs CallTools - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/30940/voip/software) > [uContact \<span\>vs\</span\> CallTools](https://www.capterra.co.za/compare/115213/149510/ucontact/vs/call-center-software)

# Compare uContact vs CallTools

Canonical: https://www.capterra.co.za/compare/115213/149510/ucontact/vs/call-center-software

> Detailed comparison between uContact and CallTools. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | uContact | CallTools |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 81 | 155 |
| **Starting Price** | US$59,99 | - |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### uContact

Is your Contact Center software underperforming? Improve your results with uContact, reducing costs and improving the productivity of agents and supervisors. The ultimate cloud \&amp; omnichannel solution.

### CallTools

We service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads \&amp; Prospects. Call us\!

## Key features

### uContact

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Customizable Reports
- Dashboard
- FCC Compliance
- Inbound Call Center
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Progressive Dialer
- Real-Time Data

### CallTools

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Customizable Reports
- Dashboard
- FCC Compliance
- Inbound Call Center
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Progressive Dialer
- Real-Time Data

## Links

- [View uContact Profile](https://www.capterra.co.za/software/115213/ucontact)
- [View CallTools Profile](https://www.capterra.co.za/software/149510/call-center-software)
- [View Original Comparison](https://www.capterra.co.za/compare/115213/149510/ucontact/vs/call-center-software)

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