---
description: Compare Calabrio ONE vs Balto. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Calabrio ONE vs Balto - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [Calabrio ONE \<span\>vs\</span\> Balto](https://www.capterra.co.za/compare/110588/169149/calabrio-one-suite/vs/balto)

# Compare Calabrio ONE vs Balto

Canonical: https://www.capterra.co.za/compare/110588/169149/calabrio-one-suite/vs/balto

> Detailed comparison between Calabrio ONE and Balto. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Calabrio ONE | Balto |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 263 | 11 |
| **Starting Price** | US$295,00 | - |
| **Free Trial** | - | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Calabrio ONE

Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.

### Balto

Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more.

## Key features

### Calabrio ONE

- API
- Agent Interface
- Alerts/Escalation
- Call Monitoring
- Call Scripting
- Campaign Management
- Computer Telephony Integration
- Customizable Reports
- Employee Coaching Tools
- Inbound Call Center
- KPI Monitoring
- Live Chat
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Performance Management
- Performance Metrics
- Quality Management
- Real-Time Data
- Reporting/Analytics

### Balto

- API
- Agent Interface
- Alerts/Escalation
- Call Monitoring
- Call Scripting
- Campaign Management
- Computer Telephony Integration
- Customizable Reports
- Employee Coaching Tools
- Inbound Call Center
- KPI Monitoring
- Live Chat
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Performance Management
- Performance Metrics
- Quality Management
- Real-Time Data
- Reporting/Analytics

## Links

- [View Calabrio ONE Profile](https://www.capterra.co.za/software/110588/calabrio-one-suite)
- [View Balto Profile](https://www.capterra.co.za/software/169149/balto)
- [View Original Comparison](https://www.capterra.co.za/compare/110588/169149/calabrio-one-suite/vs/balto)

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