---
description: Compare Calabrio ONE vs CallTools. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Calabrio ONE vs CallTools - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [Calabrio ONE \<span\>vs\</span\> CallTools](https://www.capterra.co.za/compare/110588/149510/calabrio-one-suite/vs/call-center-software)

# Compare Calabrio ONE vs CallTools

Canonical: https://www.capterra.co.za/compare/110588/149510/calabrio-one-suite/vs/call-center-software

> Detailed comparison between Calabrio ONE and CallTools. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Calabrio ONE | CallTools |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 263 | 155 |
| **Starting Price** | US$295,00 | - |
| **Free Trial** | - | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Calabrio ONE

Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.

### CallTools

We service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads \&amp; Prospects. Call us\!

## Key features

### Calabrio ONE

- API
- Activity Tracking
- Blended Call Center
- CRM
- Call Disposition
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Performance Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics

### CallTools

- API
- Activity Tracking
- Blended Call Center
- CRM
- Call Disposition
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Performance Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics

## Links

- [View Calabrio ONE Profile](https://www.capterra.co.za/software/110588/calabrio-one-suite)
- [View CallTools Profile](https://www.capterra.co.za/software/149510/call-center-software)
- [View Original Comparison](https://www.capterra.co.za/compare/110588/149510/calabrio-one-suite/vs/call-center-software)

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