Comm100 Live Chat vs Zendesk

Best for

Who Uses This Software?

Comm100 can help any contact center, support team, or sales and marketing team looking to deliver better customer service and support.
From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.
Pricing

Starting Price

US$29,00/month
US$5,00/month

Free Trial

  • Yes
  • Yes

Free Version

  • No
  • No

Details

Volume Discount Available
Please look at our pricing on the website for more details
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Complaint Classification
  • Corrective Actions (CAPA)
  • Customizable Branding
  • Discussion Boards
  • Escalation Management
  • Incident Management
  • Multi-Channel Communication
  • Service Reporting
  • Survey/Poll Management
  • Usage Tracking/Analytics
  • Complaint Classification
  • Corrective Actions (CAPA)
  • Customizable Branding
  • Discussion Boards
  • Escalation Management
  • Incident Management
  • Multi-Channel Communication
  • Service Reporting
  • Survey/Poll Management
  • Usage Tracking/Analytics
Ratings

Overall

4.7 / 5
4.3 / 5

Ease of Use

4.7 / 5
4.3 / 5

Customer Service

4.6 / 5
4.3 / 5

Features & Functionality

4.5 / 5
4.3 / 5

Value for Money

4.5 / 5
4.1 / 5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars