---
description: Compare Medallia Experience Cloud vs Delighted. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
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title: Compare Medallia Experience Cloud vs Delighted - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Medallia Experience Cloud \<span\>vs\</span\> Delighted](https://www.capterra.co.za/compare/107199/157973/medallia-enterprise/vs/delighted)

# Compare Medallia Experience Cloud vs Delighted

Canonical: https://www.capterra.co.za/compare/107199/157973/medallia-enterprise/vs/delighted

> Detailed comparison between Medallia Experience Cloud and Delighted. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Medallia Experience Cloud | Delighted |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 33 | 57 |
| **Starting Price** | US$5,00 | US$134,00 |
| **Free Trial** | - | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Medallia Experience Cloud

Organizations of all sizes that want everyone from the frontline to the C-Suite customer-aware and empowered with tools to create experiences that keep customers coming back and spending more.

### Delighted

Any size organization that wants to collect, analyze \&amp; distribute feedback across their business, align feedback w/ business growth, reduce churn, and leverage happy customers to promote their brand.

## Key features

### Medallia Experience Cloud

- API
- CRM
- Chat/Messaging
- Customizable Reports
- Dashboard
- Data Analysis Tools
- Engagement Tracking
- Mobile Survey
- Offline Response Collection
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Response Quotas
- Segmentation
- Site Intercept Survey
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback

### Delighted

- API
- CRM
- Chat/Messaging
- Customizable Reports
- Dashboard
- Data Analysis Tools
- Engagement Tracking
- Mobile Survey
- Offline Response Collection
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Response Quotas
- Segmentation
- Site Intercept Survey
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Medallia Experience Cloud Profile](https://www.capterra.co.za/software/107199/medallia-enterprise)
- [View Delighted Profile](https://www.capterra.co.za/software/157973/delighted)
- [View Original Comparison](https://www.capterra.co.za/compare/107199/157973/medallia-enterprise/vs/delighted)

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