---
description: Compare Medallia Experience Cloud vs XM for Customer Experience. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
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title: Compare Medallia Experience Cloud vs XM for Customer Experience - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Medallia Experience Cloud \<span\>vs\</span\> XM for Customer Experience](https://www.capterra.co.za/compare/107199/152924/medallia-enterprise/vs/customer-frontlines)

# Compare Medallia Experience Cloud vs XM for Customer Experience

Canonical: https://www.capterra.co.za/compare/107199/152924/medallia-enterprise/vs/customer-frontlines

> Detailed comparison between Medallia Experience Cloud and XM for Customer Experience. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Medallia Experience Cloud | XM for Customer Experience |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 33 | 255 |
| **Starting Price** | US$5,00 | US$1 500,00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Medallia Experience Cloud

Organizations of all sizes that want everyone from the frontline to the C-Suite customer-aware and empowered with tools to create experiences that keep customers coming back and spending more.

### XM for Customer Experience

Businesses of all sizes and industries looking to deliver unrivaled customer experiences at scale.&#10;&#10;&#10;&#10;&#10;&#10;&#10;&#10;Businesses of all sizes and industries looking to deliver unrivaled customer experience

## Key features

### Medallia Experience Cloud

- API
- CRM
- Chat/Messaging
- Collaboration Tools
- Customer Profiles
- Customizable Reports
- Dashboard
- Engagement Tracking
- Mobile Survey
- Multi-Channel Distribution
- Predictive Analytics
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Segmentation
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback

### XM for Customer Experience

- API
- CRM
- Chat/Messaging
- Collaboration Tools
- Customer Profiles
- Customizable Reports
- Dashboard
- Engagement Tracking
- Mobile Survey
- Multi-Channel Distribution
- Predictive Analytics
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Segmentation
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Medallia Experience Cloud Profile](https://www.capterra.co.za/software/107199/medallia-enterprise)
- [View XM for Customer Experience Profile](https://www.capterra.co.za/software/152924/customer-frontlines)
- [View Original Comparison](https://www.capterra.co.za/compare/107199/152924/medallia-enterprise/vs/customer-frontlines)

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