---
description: Compare LiveAgent vs HaloITSM. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
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title: Compare LiveAgent vs HaloITSM - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> HaloITSM](https://www.capterra.co.za/compare/102188/200140/liveagent/vs/haloitsm)

# Compare LiveAgent vs HaloITSM

Canonical: https://www.capterra.co.za/compare/102188/200140/liveagent/vs/haloitsm

> Detailed comparison between LiveAgent and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | HaloITSM |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 1753 | 43 |
| **Starting Price** | US$15,00 | £45,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### HaloITSM

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

## Key features

### LiveAgent

- API
- Activity Tracking
- Analytics
- CMDB
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customizable Reports
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Reporting
- Reminders
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### HaloITSM

- API
- Activity Tracking
- Analytics
- CMDB
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customizable Reports
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Reporting
- Reminders
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.capterra.co.za/software/102188/liveagent)
- [View HaloITSM Profile](https://www.capterra.co.za/software/200140/haloitsm)
- [View Original Comparison](https://www.capterra.co.za/compare/102188/200140/liveagent/vs/haloitsm)

-----

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