---
description: Compare LiveAgent vs Helpwise. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
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title: Compare LiveAgent vs Helpwise - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [LiveAgent \<span\>vs\</span\> Helpwise](https://www.capterra.co.za/compare/102188/197123/liveagent/vs/helpwise)

# Compare LiveAgent vs Helpwise

Canonical: https://www.capterra.co.za/compare/102188/197123/liveagent/vs/helpwise

> Detailed comparison between LiveAgent and Helpwise. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Helpwise |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 1753 | 27 |
| **Starting Price** | US$15,00 | US$12,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Helpwise

Helpwise is a team inbox for support teams to answer customer queries across multiple channels. Helpwise currently provides team inboxes for email, SMS, WhatsApp, Facebook, Twitter, and Live chat.

## Key features

### LiveAgent

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Chat/Messaging
- Customer Communication
- Customer Database
- Email Management
- Email Monitoring
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Data
- Real-Time Reporting
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

### Helpwise

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Chat/Messaging
- Customer Communication
- Customer Database
- Email Management
- Email Monitoring
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Data
- Real-Time Reporting
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

## Links

- [View LiveAgent Profile](https://www.capterra.co.za/software/102188/liveagent)
- [View Helpwise Profile](https://www.capterra.co.za/software/197123/helpwise)
- [View Original Comparison](https://www.capterra.co.za/compare/102188/197123/liveagent/vs/helpwise)

-----

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