---
description: Compare LiveAgent vs Rasa. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs Rasa - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> Rasa](https://www.capterra.co.za/compare/102188/180821/liveagent/vs/rasa-platform)

# Compare LiveAgent vs Rasa

Canonical: https://www.capterra.co.za/compare/102188/180821/liveagent/vs/rasa-platform

> Detailed comparison between LiveAgent and Rasa. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Rasa |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 1787 | 6 |
| **Starting Price** | US$15,00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Rasa

Rasa Open Source, Rasa X, and Rasa Enterprise are used by millions of developers, from small teams through enterprise-wide conversational AI applications.

## Key features

### LiveAgent

- AI/Machine Learning
- Automatic Call Distribution
- Blended Call Center
- Call Tracking
- Call Tracking Metrics
- Chatbot
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Reports
- Email Monitoring
- Lead Management
- Monitoring
- Natural Language Processing
- Real-Time Data
- Recording
- Reporting/Analytics
- Support Ticket Management
- Task Automation
- Third-Party Integrations
- Transfers/Routing

### Rasa

- AI/Machine Learning
- Chatbot
- Natural Language Processing
- Reporting/Analytics
- Third-Party Integrations

## Links

- [View LiveAgent Profile](https://www.capterra.co.za/software/102188/liveagent)
- [View Rasa Profile](https://www.capterra.co.za/software/180821/rasa-platform)
- [View Original Comparison](https://www.capterra.co.za/compare/102188/180821/liveagent/vs/rasa-platform)

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