---
description: Compare LiveAgent vs SUPERLINK. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs SUPERLINK - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> SUPERLINK](https://www.capterra.co.za/compare/102188/177672/liveagent/vs/superlink)

# Compare LiveAgent vs SUPERLINK

Canonical: https://www.capterra.co.za/compare/102188/177672/liveagent/vs/superlink

> Detailed comparison between LiveAgent and SUPERLINK. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | SUPERLINK |
| **Overall rating** | 4.7/5 | - |
| **Total Reviews** | 1753 | 0 |
| **Starting Price** | US$15,00 | US$1 500,00 |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### SUPERLINK

SUPERLINK has use-cases in almost every industry. Currently, we are developing various use-cases for clients in the finance, travel, e-commerce, and utilities industries, along with various others.

## Key features

### LiveAgent

- Automatic Call Distribution
- Blended Call Center
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Engagement
- Customizable Reports
- Email Monitoring
- Lead Management
- Monitoring
- Natural Language Processing
- Onboarding
- Performance Management
- Real-Time Data
- Recording
- Support Ticket Management
- Task Automation
- Transfers/Routing
- Usage Tracking/Analytics

### SUPERLINK

- Customer Engagement
- Onboarding
- Usage Tracking/Analytics

## Links

- [View LiveAgent Profile](https://www.capterra.co.za/software/102188/liveagent)
- [View SUPERLINK Profile](https://www.capterra.co.za/software/177672/superlink)
- [View Original Comparison](https://www.capterra.co.za/compare/102188/177672/liveagent/vs/superlink)

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