---
description: Compare LiveAgent vs 8x8 Contact Center. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
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title: Compare LiveAgent vs 8x8 Contact Center - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> 8x8 Contact Center](https://www.capterra.co.za/compare/102188/161523/liveagent/vs/contactnow)

# Compare LiveAgent vs 8x8 Contact Center

Canonical: https://www.capterra.co.za/compare/102188/161523/liveagent/vs/contactnow

> Detailed comparison between LiveAgent and 8x8 Contact Center. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | 8x8 Contact Center |
| **Overall rating** | 4.7/5 | 4.3/5 |
| **Total Reviews** | 1787 | 47 |
| **Starting Price** | US$15,00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### 8x8 Contact Center

Mid Market and Enterprise Companies who require call center technology.

## Key features

### LiveAgent

- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customer History
- Customizable Reports
- Inbound Call Center
- Live Chat
- Manual Dialer
- Monitoring
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Quality Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics

### 8x8 Contact Center

- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customer History
- Customizable Reports
- Inbound Call Center
- Live Chat
- Manual Dialer
- Monitoring
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Quality Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics

## Links

- [View LiveAgent Profile](https://www.capterra.co.za/software/102188/liveagent)
- [View 8x8 Contact Center Profile](https://www.capterra.co.za/software/161523/contactnow)
- [View Original Comparison](https://www.capterra.co.za/compare/102188/161523/liveagent/vs/contactnow)

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