---
description: Compare LiveAgent vs Kustomer. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
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title: Compare LiveAgent vs Kustomer - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems](/directory/32623/it-ticketing-systems-software/software) > [LiveAgent \<span\>vs\</span\> Kustomer](https://www.capterra.co.za/compare/102188/158128/liveagent/vs/kustomer)

# Compare LiveAgent vs Kustomer

Canonical: https://www.capterra.co.za/compare/102188/158128/liveagent/vs/kustomer

> Detailed comparison between LiveAgent and Kustomer. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Kustomer |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1753 | 79 |
| **Starting Price** | US$15,00 | US$89,00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Kustomer

Mid-market and Enterprise. Retail/etail, Marketplaces, Subscription companies, Healthcare, Financial, Professional services, Software/tech, Wholesalers, Logistics and transportation services.

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Activity Tracking
- Configurable Workflow
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Help Desk Management
- Lead Capture
- Live Chat
- Monitoring
- Natural Language Processing
- Performance Management
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Kustomer

- AI/Machine Learning
- API
- Activity Tracking
- Configurable Workflow
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Help Desk Management
- Lead Capture
- Live Chat
- Monitoring
- Natural Language Processing
- Performance Management
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.capterra.co.za/software/102188/liveagent)
- [View Kustomer Profile](https://www.capterra.co.za/software/158128/kustomer)
- [View Original Comparison](https://www.capterra.co.za/compare/102188/158128/liveagent/vs/kustomer)

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