---
description: Compare LiveAgent vs Drift. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs Drift - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> Drift](https://www.capterra.co.za/compare/102188/150371/liveagent/vs/drift)

# Compare LiveAgent vs Drift

Canonical: https://www.capterra.co.za/compare/102188/150371/liveagent/vs/drift

> Detailed comparison between LiveAgent and Drift. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Drift |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 1754 | 199 |
| **Starting Price** | US$15,00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Drift

Businesses that want to translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, and a modernized B2B website experience.

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Customer Service Analytics
- Customizable Reports
- Dashboard
- Engagement Tracking
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Natural Language Processing
- Personalization
- Real-Time Data
- Reminders
- Segmentation
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing
- Video Chat

### Drift

- AI/Machine Learning
- API
- Customer Service Analytics
- Customizable Reports
- Dashboard
- Engagement Tracking
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Natural Language Processing
- Personalization
- Real-Time Data
- Reminders
- Segmentation
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing
- Video Chat

## Links

- [View LiveAgent Profile](https://www.capterra.co.za/software/102188/liveagent)
- [View Drift Profile](https://www.capterra.co.za/software/150371/drift)
- [View Original Comparison](https://www.capterra.co.za/compare/102188/150371/liveagent/vs/drift)

-----

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