---
description: Compare LiveAgent vs CallTools. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
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title: Compare LiveAgent vs CallTools - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> CallTools](https://www.capterra.co.za/compare/102188/149510/liveagent/vs/call-center-software)

# Compare LiveAgent vs CallTools

Canonical: https://www.capterra.co.za/compare/102188/149510/liveagent/vs/call-center-software

> Detailed comparison between LiveAgent and CallTools. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | CallTools |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 1753 | 155 |
| **Starting Price** | US$15,00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### CallTools

We service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads \&amp; Prospects. Call us\!

## Key features

### LiveAgent

- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Customizable Reports
- Dashboard
- Inbound Call Center
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Data
- Reminders

### CallTools

- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Customizable Reports
- Dashboard
- Inbound Call Center
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Data
- Reminders

## Links

- [View LiveAgent Profile](https://www.capterra.co.za/software/102188/liveagent)
- [View CallTools Profile](https://www.capterra.co.za/software/149510/call-center-software)
- [View Original Comparison](https://www.capterra.co.za/compare/102188/149510/liveagent/vs/call-center-software)

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