---
description: Compare LiveAgent vs Oracle B2C Service. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs Oracle B2C Service - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> Oracle B2C Service](https://www.capterra.co.za/compare/102188/136659/liveagent/vs/oracle-right-now)

# Compare LiveAgent vs Oracle B2C Service

Canonical: https://www.capterra.co.za/compare/102188/136659/liveagent/vs/oracle-right-now

> Detailed comparison between LiveAgent and Oracle B2C Service. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Oracle B2C Service |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 1789 | 32 |
| **Starting Price** | US$15,00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### Oracle B2C Service

Oracle B2C Service is designed for business looking to improve customer service and staff productivity by streamlining chat, social media, call, and virtual assistance communication channels.

## Key features

### LiveAgent

- Access Controls/Permissions
- Call Center Management
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customer History
- Data Import/Export
- Email Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Self Service Portal
- Social Media Integration
- Workflow Management

### Oracle B2C Service

- Access Controls/Permissions
- Call Center Management
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customer History
- Data Import/Export
- Email Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Self Service Portal
- Social Media Integration
- Workflow Management

## Links

- [View LiveAgent Profile](https://www.capterra.co.za/software/102188/liveagent)
- [View Oracle B2C Service Profile](https://www.capterra.co.za/software/136659/oracle-right-now)
- [View Original Comparison](https://www.capterra.co.za/compare/102188/136659/liveagent/vs/oracle-right-now)

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