---
description: Compare LiveAgent vs VICIdial. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs VICIdial - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> VICIdial](https://www.capterra.co.za/compare/102188/135842/liveagent/vs/vicidial)

# Compare LiveAgent vs VICIdial

Canonical: https://www.capterra.co.za/compare/102188/135842/liveagent/vs/vicidial

> Detailed comparison between LiveAgent and VICIdial. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | VICIdial |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 1753 | 264 |
| **Starting Price** | US$15,00 | US$400,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### VICIdial

Any company wanting a contact center solution without vendor lock-in.

## Key features

### LiveAgent

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Customizable Reports
- Email Management
- Inbound Call Center
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Data
- Recording

### VICIdial

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Customizable Reports
- Email Management
- Inbound Call Center
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Data
- Recording

## Links

- [View LiveAgent Profile](https://www.capterra.co.za/software/102188/liveagent)
- [View VICIdial Profile](https://www.capterra.co.za/software/135842/vicidial)
- [View Original Comparison](https://www.capterra.co.za/compare/102188/135842/liveagent/vs/vicidial)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs VICIdial - Capterra South Africa 2026","description":"Compare LiveAgent vs VICIdial. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/102188/135842/liveagent/vs/vicidial","about":[{"@id":"https://www.capterra.co.za/software/102188/liveagent#software"},{"@id":"https://www.capterra.co.za/software/135842/vicidial#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/102188/135842/liveagent/vs/vicidial#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.za/compare/102188/135842/liveagent/vs/vicidial#webpage","isPartOf":{"@id":"https://www.capterra.co.za/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.capterra.co.za/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.co.za/software/102188/liveagent","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/102188/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"VICIdial","description":"Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1eaf5f97-f1c5-44a3-8a1a-ac2948999475.png","url":"https://www.capterra.co.za/software/135842/vicidial","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/135842/vicidial#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":264},"offers":{"price":"400","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Center Quality Assurance Software","position":2,"item":"/directory/33415/contact-center-quality-assurance/software","@type":"ListItem"},{"name":"LiveAgent vs VICIdial","position":3,"item":"https://www.capterra.co.za/compare/102188/135842/liveagent/vs/vicidial","@type":"ListItem"}],"@id":"https://www.capterra.co.za/compare/102188/135842/liveagent/vs/vicidial#breadcrumblist"}]}
</script>